Descúbrelo

Descúbrelo policies

Changes, cancellations, duration, privacy and rights to photos and music. Last updated: October 6, 2026. Translated from the Spanish version.

Who sells

Descúbrelo is a project by Mervis Rodriguez (Homestead, Florida, United States). Zelle payments arrive in her name. Contact: info@descubreloregalos.com · WhatsApp +1 786 758 0603.

What you pay and what's included

  • A single payment, with no monthly fees or subscriptions: Classic $29. Express: +$10 on top of the package, with availability confirmed before paying.
  • It includes creating the experience, its personal link and its QR code, and one year with the experience active from delivery.
  • Included rounds of changes: 1. Fixing a mistake on our side doesn't use up any round. Additional changes are quoted separately.

Cancellations and refunds

  • Before we start personalizing your order: we refund 100%.
  • If you cancel by your own choice after we've started: we refund 50% and keep 50% for the work already done. We let you know by email the moment we start, so you always know where it stands.
  • If we've already sent you the experience to review or delivered it, with no mistake on our side: there's no refund, but you have your rounds of changes.
  • If there's a mistake on our side (it doesn't work, or it doesn't match what you approved): we fix it for free; if it can't be fixed, we refund the money in full or in part depending on the case.
  • Express: if we don't meet the Express time because of us, we refund the add-on. If a delay on our side makes the gift arrive after the agreed date, we refund everything.
  • Refunds are always made through the same method you paid with.

Duration and renewal

  • The experience stays active for one year from delivery.
  • One month before it expires we'll write to you in case you want to renew it. Renewing is optional and never charged automatically.
  • If you don't renew it, the link stays active 30 more days and is then deactivated.

Privacy and deletion of your files

  • We use your photos, videos, texts and information only to create and deliver your experience. We don't sell them or share them for advertising.
  • The original photos and videos you send us are deleted 30 days after the final delivery. The experience keeps its optimized copies while it's active.
  • The link doesn't show up in search engines and isn't linked from the website, but it has no password: whoever receives it can open it. You decide who you share it with.
  • You can ask us at any time for a copy of your information, to correct it or to take the experience down early: we do it within 48 hours at most.

Rights to photos and music

  • By sending us photos, videos, texts or messages from other people, you confirm that you have the right to use them and share them for this gift.
  • Music isn't copied: it's embedded from YouTube or Spotify using the link you give us. With Spotify, a 30-second preview plays; if a song can't be embedded, we suggest an alternative.
  • We may reject content that is inappropriate or that we can't legally use.

Experiences for kids (Kids)

Only the mother, father or legal guardian can order them, and they confirm it when placing the order. The child doesn't create any account or enter any information; the experience uses an illustrated avatar, not their photos, and has no ads.

Governing law

These terms are governed by the laws of Florida (USA), without prejudice to the rights you have as a consumer under the laws of your country.

Questions? Write to us at info@descubreloregalos.com or on WhatsApp; we reply within 1 business day at most.